Refund policy

Eligibility for Refunds:

Refunds are available exclusively for kidswear items, defined as clothing. These items can be returned within 14 days of receipt for a full refund or exchange, provided they are unused, in their original packaging, and in perfect condition.

Non-Refundable Items:

All non-kidswear items, including swim diapers, toys, personalized products, and sale items, are not eligible for a refund.

Return Process:

• To initiate a return for eligible kidswear items, please contact our customer service team at +62 881-8833-036.
• Include your order number and a brief explanation for the return.

Shipping Costs:

Customers are responsible for the shipping costs associated with returning items, unless the return is due to a defect or an error on our part.

Refund Processing:

Once we receive your returned kidswear item, we will process your refund within 5-7 business days. Refunds will be issued to the original payment method used for the purchase.

Exchanges:

If you would like to exchange a kidswear item for a different size or style, please follow the same return process and place a new order for the desired item.