Shipping policy
At Bali Bubs Kids Concept Store, we strive to ensure a smooth and efficient shipping process for all our customers. Please read our shipping policy carefully to understand how we handle your orders.
1. Shipping Options
- Standard Shipping: We do not offer free shipping on any orders. Shipping costs are calculated at checkout based on your location and the weight of your order.
- Store Pickup: Once you place an order for store pickup, our staff will prepare it for you. You will receive an email notification as soon as your order is ready for pickup. Please collect your order as soon as possible, as we are not responsible for any issues with items not picked up promptly.
2. Shipping Method
- We ship exclusively through JNE or JNT for regular shipping services. Delivery typically takes 3-5 business days, depending on your location.
3. Order Processing Time
- All orders are processed within 1-2 business days. Once your order is shipped, you will receive a confirmation email containing a tracking number.
4. Damages During Shipment
- While we take great care in packaging your items, we are not responsible for any damages that occur during shipment. However, if your shipping includes insurance, we will assist you in filing an insurance claim with the courier if your item is damaged during transit.
5. Tracking Your Order
- To track your shipment, please visit the courier’s website (e.g., JNE.co.id) and enter the tracking number provided in your shipping confirmation email.
6. Customer Support
If you have any questions or concerns regarding your order or shipping, please feel free to contact us at Bali Bubs Kids Concept Store.
Thank you for shopping with us! We appreciate your business and are committed to providing you with the best shopping experience possible.